Rückerstattungsrichtlinie

This policy explains when deposits and orders on OrcaSMM are refunded or can be cancelled.

1. Nature of the service

The services sold on OrcaSMM are digital services performed electronically and started immediately after you place an order, with your consent. For this reason the statutory right of withdrawal does not apply once an order has been started.

2. Automatic refunds on orders

• Cancelled orders: if an order cannot be started or is cancelled by the provider, the full amount is returned to your balance automatically.
• Partial delivery: if only part of an order could be delivered, the amount for the undelivered part is returned to your balance automatically.
• Cancellation requests: for services that support cancellation you can request it from the Orders page before the order is complete. When it is accepted, the undelivered part is returned to your balance.

3. When no refund is given

• Orders for wrong, private, deleted or changed links.
• Completed orders.
• Drops after completion for services without a refill guarantee.
• Count differences caused by placing several orders for the same link at once.
• Accounts closed for breaching the Terms of Service.

4. Refills

For services with a refill guarantee you can request a free refill from the Orders page for drops that happen within the guarantee period. A refill is provided instead of a refund.

5. Refund of unused balance

• You can request a refund of balance you have not used at all within 14 days of the deposit by opening a support ticket.
• Refunds are made to the original payment method, to the same card or account where possible. Fees charged by the payment provider may be deducted.
• Approved refunds are sent to the payment provider within 7 business days; how long it takes to reach your account depends on your bank.
• Promotional, bonus or free-trial balance is not refundable.
• Refunds for payments under review for suspected abuse (stolen card, chargeback, etc.) may be held until the review is complete.

6. Failed or duplicate payments

If you were charged but your balance was not updated, open a support ticket with the receipt or order number. Duplicate charges are refunded in full after review.

7. How to request

• Support ticket: Support
• Email: support@orcasmm.com